Shipping policy

Last updated: October 15, 2026

Preparing your order

Our accessories are printed after you order. Contact toolbox.shop if you need help with your order.

Your order ships in 1 to 2 working days after payment. If a product or custom order needs more time, we will tell you before you pay. Working days are Monday to Friday, except public holidays.

Preparation time is the time needed to make your parts and pack your order. Delivery time is the time your parcel spends with the carrier. Choosing faster delivery does not shorten preparation time.

Where we ship

We ship to the 48 mainland US states and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, or other US territories. We do not ship to military addresses (APO, FPO, and DPO) or to other countries.

Shipping prices

We ship with USPS or UPS. Shipping costs $9.95 for each order. Shipping is free when your order is $100 or more. Checkout shows the shipping price before you pay. Delivery dates are estimates.

Delays

If we cannot ship within the time promised, we will contact you with an updated estimate. You can agree to wait or cancel the unshipped items for a full refund. We will obtain your agreement to a delay where the law requires it. If we cannot fulfill your order, we will cancel it and refund your payment.

Your delivery address

Check your address before you pay. If you find a mistake, email contact@toolbox.shop as soon as possible. Include your order number and the correct address. We may be unable to change the address after dispatch.

Missing or damaged parcels

If your parcel is late, missing, or damaged, email contact@toolbox.shop. Include your order number and a description of the problem. Include photos if you can. We will investigate and arrange a replacement or refund as appropriate. Your rights under consumer law still apply.

Returns

See our return and refund policy for return instructions. Contact us before sending an item back so we can give you the correct return address.