Refund policy

Last updated: September 5, 2026

30-day returns

You have 30 days after delivery to request a return of a standard catalog item. The item must be unused and in its original condition. You can check its size and fit. Include all parts and use the original packaging if you still have it.

Email contact@toolbox.shop with your order number and the items you want to return. We will send return instructions and the correct return address. Please contact us before sending anything back.

Return costs

For a change-of-mind return, a return shipping label costs USD 15. We deduct this amount from your refund. There is no restocking fee. Original delivery charges are not refunded unless the law requires it.

We cover return shipping when an item is faulty, damaged, or different from what you ordered. We will not charge a return fee where the law requires a free return.

Custom parts

Parts made to your own layout, measurements, or personal design cannot be returned because you changed your mind. Standard catalog sizes and colors still qualify for our 30-day return policy, even when they are printed after you order.

Custom parts are still covered if they are faulty, damaged, or do not match the agreed order. Email us with your order number and a description of the problem. Include photos if you can.

Damaged, faulty, or incorrect items

Check your items when they arrive. If there is a problem, contact us as soon as you can. We will arrange the repair, replacement, or refund you are entitled to. The 30-day return window does not limit your rights for faulty goods under consumer law.

Cancellations

You can request cancellation of unshipped items within 15 minutes of placing your order. After that, contact us as soon as possible. We may be unable to cancel or change an order after printing or shipping begins. Your cancellation rights under consumer law still apply.

Exchanges

Refunds

We will email you after receiving and checking your return. We send approved refunds to your original payment method within 10 business days. We use a shorter deadline if the law requires it. Your bank or payment provider may take extra time to show the refund.

If the refund is still missing 15 business days after approval, email contact@toolbox.shop.

EU and UK cancellation rights

If your purchase is covered by EU or UK consumer cancellation law, you can tell us you want to cancel within 14 days of receiving your goods. You do not need to give a reason. You then have 14 days to send them back.

You may inspect the goods as you would in a shop. Original packaging is not a condition of this legal right. We may reduce a refund for loss in value caused by handling beyond what is needed to inspect the goods.

We refund the purchase price and the cost of our least expensive standard delivery option. Extra charges for a faster delivery option are not refunded. You pay the direct cost of returning goods when you change your mind.

We make this refund within 14 days of your cancellation notice. We may wait until we receive the goods or proof that you sent them back, whichever comes first. The legal cancellation right has exceptions, including goods made to your own specifications or clearly personalized for you. These exceptions do not remove your rights for faulty or incorrect goods.

Your rights

This policy does not take away any rights that consumer law gives you. If a local legal rule gives you greater protection, that rule applies.